Common Issues

You can try these steps to troubleshoot your OBS Websocket connection to LB:

• Reinstall OBS websocket
  Try completely reinstalling the plugin. Make sure you have the latest version.
  You can check whether your OBS websocket is correctly installed by going to OBS-Tools-Websockets Server Settings.
• Run as administrator
  Try running LioranBoard as administrator. Right click on LioranBoard Receiver and select Run as administrator.
• Check your firewall and antivirus
  Make sure your firewall is not blocking LB.
  You can try temporarily disabling your antivirus/firewall or adding an exception to allow the app through.
• Check OBS websocket password
  Your passwords in OBS-Tools-Websockets Server Settings and LioranBoard Receiver-Options need to match. If you do not use a password, uncheck Enable authentication.

  

• Change Ports
  Change the port of OBS websocket (both in OBS and LioranBoard) to a new one, for example 4445.
• Lower or increase timeout
  Open connect.ini (either in LioranBoard Receiver or in APPDATA/local/lioranboard folder).
  Add timeout="1000" under [connection]. Try 100 and 5000.
• Try Non Blocking Connection
  In your Receiver, go to Options and check/uncheck non blocking connection.
• Change IP connection
  Normally you use 127.0.0.1 to connect to OBS, but you can try local IP as well.
  1. Run whats my local ip.bat located in LioranBoard folder.
  2. Note down your IPv4 address (it will start with 192.168).
  3. Open connect.ini file and add websocket_ip="YOUR IVP4 ADDRESS" under [connection]. Try connecting using other means
     You can try a chrome extension Simple Websocket Client to check if you can make a connection in the first place.

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Outdated Stream Deck
Make sure you’re using the latest version of Stream Deck.

Wrong IP/port
If you press ‘Connect’ in your StreamDeck and can only see a black/green screen, it means it hasn’t established a successful connection to the Receiver. The reason can be a wrong IP address/port, VPN or something else blocking the port.

Wrong or corrupted deck files
You can find your config.ini files in one of these locations:

• lioranboard/LioranBoard Receiver
• C:/user/%username/appdata/local/lioranboard

Make sure your config.ini files are not skipping any numbers in the names. If you have configs1.ini and configs3.ini, you also need to have configs2.ini.

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Getting an ERR_BADAUTH error #

Your auth token probably expired.

1. In your Receiver, go to Link your Twitch and press the Unlink button.
2. Relaunch Receiver and Link your Twitch account again.

Didn’t help? Try these steps instead:

1. Completely close your Receiver
2. Delete connect.ini file located in LioranBoard Receiver folder
3. Relaunch your Receiver
4. Link your Twitch account again

Twitch Alerts don’t work #

Check your Transmitter connection
Make sure your Transmitter is running and press Connect to Twitch in your Receiver if it’s not automatically connected.
In your Transmitter it must say Pubsub: Connected.

Try triggering a test alert from your Transmitter

In your Transmitter, go to Twitch Triggers tab and press any of the test buttons.
A small yellow notification message should pop up at the bottom of your Receiver.

• I do not see the message at all - your Transmitter is not connected to the Receiver. You might be running a wrong version or duplicate instance of your Transmitter.
• I see the message, but buttons do not trigger at all - your button triggers are set up wrong. Follow the guide in our Triggers section.
• I see the message, buttons trigger, but nothing happens in OBS - You’re either not connected to OBS or your commands are wrong.

Twitch: Chat message doesn’t work #

Check you’re connected to Twitch Chat
Check that your Transmitter is running and says Chat: Connected.

• it says chat is disconnected - press Connect to Twitch in your Receiver.
  • it says Twitch account must be linked to connect to Twitch - press Link your Twitch in your Receiver and Open URL. Authenticate your Twitch account. Press close once you see Token was obtained successfully.

Check you’re sending the message to the right channel

• If you have only a single Twitch account linked to your LioranBoard, leave the channel name empty.

  

• If you have multiple Twitch accounts linked to your LioranBoard, correctly fill out the channel name with your Twitch channel name (all lowercase characters)

  

Check you’re not sending too many messages
If you send too many messages in a short period of time from LioranBoard, Twitch might temporarily block you from sending more.

Enable Twitch Chat debugging

1. In your Transmitter, go to Status tab and enable Message Logging for Twitch Chat.
2. Refresh your Transmitter and connect to Twitch
3. Try sending a few chat messages
4. Look at the generated log in your Status tab in Transmitter. See if there are any error messages received from Twitch IRC (red arrow).

Did none of these help? Try these steps instead:

1. Completely close your Receiver
2. Delete connect.ini file located in LioranBoard Receiver folder
3. Relaunch your Receiver
4. Link your Twitch account again

Twitch Chat Whispers do not work #

Check you’re using the right formatting
You can send a whisper by using Twitch: Chat Message command and putting /w username in the message field.

Request Verified Bot Status
Sometimes Twitch will block your account from sending whispers from 3rd party applications (such as LioranBoard).
You can try filling out the IRC Command and Message Rate form to verify your bot.

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Antivirus/Firewall Try allowing the app through your firewall and/or deleting gmfile.dll in your LioranBoard Receiver folder.

Voicemeeter If you are running Voicemeeter, you need to launch it AFTER LioranBoard.
Alternatively, the default output audio device needs to be set to the Voicemeeter virtual device.

Faulty sound drivers You can try reinstalling your sound drivers.